British Friends of United Hatzalah of Israel – Privacy Policy

British Friends of United Hatzalah of Israel (‘The Data Controller’) is committed to protecting and respecting your privacy. We aim to be clear when we collect your data and not do anything you wouldn’t reasonably expect.

This Policy explains when and why we collect personal data (that is, information by which an individual can be identified) from donors and supporters, how we use it, the conditions under which we may disclose it to others and how we keep it secure. This policy has been written in accordance with the Data Protection Act 2018, the General Data Protection Regulation and any subsequent legislation (‘Data Protection Laws’).

For any questions regarding this policy and our privacy practices, please contact us in any of the following ways.

By email: [email protected]

By telephone: 020 8359 1123

By writing to: British Friends of United Hatzalah of Israel, Stirling House, 9 Burroughs Gardens, London NW4 4AU


1. Who are we?

British Friends of United Hatzalah of Israel (‘The Data Controller’) is the UK fundraising arm of United Hatzalah of Israel, the largest and most successful NGO in Israel. We are collectively a lifesaving Emergency Medical Services organisation working within Israel, to provide emergency medical first response to bridge the gap between when an ambulance is called and when it actually arrives. Our average response time to a call is under three minutes across the country thanks to our combination of unique GPS technology, fleet of iconic ambucycles and our network of over 6,000 community-based volunteer medics. Our service is free for everyone in the country and we attend over half a million calls averagely per year.

British Friends of United Hatzalah of Israel raises funds to support the life saving work of the operations based in Israel.

Processing of your personal information is carried out by or on behalf of British Friends of United Hatzalah of Israel, a charity registered in the England and Wales: 1101329

2. Lawful basis for processing personal data

Organisations are permitted to process data if they have a legal basis for doing so. British Friends of United Hatzalah of Israel processes your personal data on the basis that:

This means that, when you provide your personal information to us, we have a compelling justification for the processing of your information and it is in our legitimate business interests to retain your data for the purpose of fundraising. It is also in your legitimate interests to be kept up-to-date with the kind of work that you have previously highlighted an interest. Before doing this, we will always be careful to consider any potential impact on the rights you have under data protection legislation. We will also ensure that we do not do anything with your information that you would not reasonably expect.

Notwithstanding any change to this policy, we will continue to process your personal data in accordance with your rights and our obligations in law.

3. How do we collect information about you?

When you DIRECTLY give us information

We may collect and store information about you when you interact with us. For example, this could be when you:

When you INDIRECTLY give us information

When you interact with us on social media/webinar platforms such as Facebook, WhatsApp, Twitter, LinkedIn or Zoom we may also obtain some personal information about you. The information we receive will depend on the privacy preferences you have set on each platform and the privacy policies of each platform. To change your settings on these platforms, please refer to their privacy notices.

Your information may also be shared with us by independent third parties, for example fundraising sites like Just Giving or Virgin Money Giving. These independent third parties will only do so when you have indicated that you wish to support British Friends of United Hatzalah of Israel, and with your consent. You should check their Privacy Policy when you provide your information, to understand fully how they will process your data.

Publicly available information

We may process information about supporters that is publicly available from reputable sources. This could include information from:

See ‘How do we use your information’ for more about how we use publicly available information.

4. What type of information do we collect about you?

Basic personal information

The type and quantity of information we collect and how we use it depends on why you are providing it. Typically, the basic personal information we collect may include:

If you have donated to British Friends of United Hatzalah of Israel, we may collect the reason for donating, how you heard about us and your bank details (for Direct Debits).

If you use our website we collect your IP address, and information regarding what pages are accessed and when. If you make a donation online, your card information is not held by us; it is collected by our third party payment processor, Stripe. Stripe specialise in the secure online capture and processing of credit/debit card transactions.

‘Special category’ personal information

Data protection law recognises that certain types of personal information are more sensitive. This is known as ‘special category’ personal information and covers information revealing racial or ethnic origin, religious or philosophical beliefs and political opinions, trade union membership, genetic data, biometric data (when used to uniquely identify you or someone else), information concerning health or data concerning a person’s sex life or sexual orientation.

Special categories of information will only be collected where necessary, for example, we may need to collect health information from you when you register for a challenge event or to deliver a community services as a volunteer or member of staff. Clear notices will be provided at the time we collect this information, stating what information is needed, and why.

5. How do we use your information?

We use your information to:

Building supporter profiles

We can serve the people we support best by building an effective partnership with our valued donors and supporters.

We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information that we think is relevant to you, and to help us better target our communications. We will always take your communication preferences into account, which you can update at any time.

We may build a profile about you in order to enhance our existing relationship; to prepare for welcoming you to one our fundraising events; to prepare for a meeting we expect to have with you; or if we are expecting to be introduced to you by a mutual contact.

To build a supporter profile we may use information that we already have about you on our database, such as age, giving history, geographic information and your business or personal connections. We may also make use of publicly available information from reputable sources to obtain further information, such as your job, directorships, philanthropic involvements, property, wealth and networks.

6. How long do we keep your information for?

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to satisfy our statutory obligations (for example the collection of Gift Aid). We will hold your personal information on our systems for as long as is necessary for the relevant activity, for as long as is set out in any relevant contract you hold with us or for as long as is set in our retention schedule.

If you would like to know how long we keep your information for, please contact us using one of the methods

listed at the start of the policy.

7. How do we keep your information safe?

When you give us personal information, we take steps to ensure that there are appropriate technical measures in place to protect it. For example, access is restricted only to those who are entitled to see the data, our online forms are always encrypted and our network is protected and routinely monitored.

Sensitive personal data, such as health information, as well as credit or debit card details is given additional protection and, where necessary, encrypted.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet. Please be aware that there are always inherent risks in sending information by public networks or using public computers and we cannot 100% guarantee the security of data (including personal information) disclosed or transmitted over public networks. Once we receive your information, we make our best effort to ensure its security on our systems.

8. Who has access to your information?

Your information is only accessible by properly trained staff and volunteers.

We will only use your information for the purposes for which it was obtained, or for well-matched purposes. We will not, under any circumstances, sell or share your personal information with any third party for their own purposes, and you will not receive marketing from any other companies, charities or other organisations as a result of giving your details to us.

If there is a requirement to share your data, we will only do so for the following purposes:

Third party suppliers:

We may need to share your information with data hosting providers or service providers who help us to deliver our services, projects, or fundraising activities and appeals. These providers will only act under our instruction and are subject to pre-contract analysis and contractual obligations containing strict data protection clauses.

Where legally required:

We will comply with requests where we may need to disclose your details if required by the police, regulatory bodies or legal advisors. We may also share your information with the emergency services if we reasonably think there is a risk of serious harm or abuse to you or someone else.

We will only ever share your data in other circumstances if we have your explicit and informed consent.

9. Your rights

Personal information

You have the right to request details of any personal information that we hold about you. Any such request must be made in writing (email is fine), please be as specific as you can about the information you require.

You are responsible for the accuracy of any data you have personally provided to us. If you believe that any information we are holding on you is incorrect or incomplete, please write to us as soon as possible. We will promptly update our records to reflect your changes.

You, as the data subject, have the right to ask us to delete your personal information, ask us to restrict the ways in which we process your personal information, or object to our processing your personal information at any time. This will be subject to any overriding legal requirement for its retention.

If you wish to exercise these rights, please send your request to us using the details at the top of this Privacy Policy, along with copies of two separate identification documents which provide photo identification and confirm your address, such as a passport, driving licence, or utility bill. Please also provide any additional information that is relevant to the nature of your contact with us, as this will help us to locate your records.

Marketing preferences

You have a right to choose whether or not you wish to receive marketing information from us. If you withdraw your consent and then subsequently opt in to receive marketing information again, then your most recent preference will supersede. If you have responded to a letter of appeal, or attended an event hosted by or in partnership with British Friends of United Hatzalah of Israel - you may also receive fundraising mail, which you can opt out of at any time by contacting us on the details above.

10. Links to other websites

​Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy policy. You should exercise caution and look at the privacy policy applicable to the website in question.

We keep this Policy under regular review. This Policy was last updated on 26/05/20.