Early Thursday morning, a delegation of medical and psychological experts from the emergency medical service (EMS) organization United Hatzalah, departed from Israel en route to Puerto Rico. The team, which is comprised of four members of the Psychotrauma and Crisis Response Unit (PCRU) as well as two emergency medical technicians (EMTs), will be tasked with providing psychological and emotional stabilization as well as medical care to residents adversely affected by Hurricane Fiona and the resulting floods in various communities in the southern part of the Island. 


“After contacting several community leaders in Puerto Rico and assessing needs based on their reports as well as other local sources, we decided to send a delegation to provide residents with emotional and psychological support and treat any medical issues that we find along the way,” said Vice President of Operations for United Hatzalah Dov Maisel. “Our Psychotrauma and Crisis Response Unit has a lot of expertise in responding to disasters and we have seen that this aspect of treatment, focusing on mental health, is often overlooked in disaster areas.”  

United Hatzalah of Israel Sends Emergency Response Delegation to Peurto Rico in Wake of Hurricane Fiona 300x225 1
United Hatzalah of Israel Sends Emergency Response Delegation to Peurto Rico in Wake of Hurricane Fiona

The specialized PCRU has responded to several major incidents around the world following large-scale as well as more localized disasters. Some of the unit’s previous missions include responding to the Tree of Life Synagogue Shooting in Pittsburgh, Hurricanes Harvey and Irma, the Surfside Building Collapse, and most recently the war in Ukraine and the ensuing refugee crisis in the neighboring countries. 


PCRU Director Avi Marcus explained, “Since the unit’s creation in 2016, we have taken the tools developed by leading psychologists and therapists dealing with the treatment and prevention of psychological trauma and acute stress reactions, and created a series of protocols and on-site treatments that can be used anywhere and at any time. Our goal is to help people regain a sense of control and build support networks together. By doing so we aim to alleviate the sensations of loneliness and helplessness, which are two leading causes of trauma-related stress. These are things that can debilitate even the most resilient of people and our goal is to communicate to those affected by the storm, and the ensuing floods, that they are not alone, and that they can reassert control over their own situations.” 


“We have learned a lot about how to provide psychological first aid and emotional stabilization since the unit was founded,” added Maisel. “This knowledge comes from our experiences both abroad as part of international missions, and here at home in Israel. In Israel, our teams regularly assist people suffering trauma after experiencing day-to-day medical emergencies, as well as those experiencing or witnessing terror attacks and missile strikes. We are now bringing this knowledge and experience to help the people of Puerto Rico. We hope to work with those most affected by the fallout from the hurricane and we have one clear message, you are not alone. We stand with you and we are coming to help.”  

Currently, there is no end date set for the mission, but the volunteers who departed today from Israel, have left their families and loved ones knowing that they will be missing the High Holiday of Rosh Hashanah – the Jewish New Year, one of the holiest days on the Hebrew calendar. 


Mission Commander and Director of International Emergency Management Gavy Friedson summed up the mission by saying, “We hope to not only treat people on the ground but also to educate others and train them on how to build resiliency in their own communities and connect those we help to other existing services and networks in their own communities as well as other international relief efforts. As a partner of OLAM, a network of Jewish and Israeli organizations that work in developing countries, we hope to work closely with our fellow partners as well as community leaders that are already active inside Puerto Rico. In this way, we hope that our mission will act as a force multiplier and enable people to help others in their own communities for many years to come.”