About
By combining a network of more than 8,000 volunteers, with the most advanced technology, and a fleet of emergency medical vehicles, we are able to respond to more than 2,000 medical emergencies per day in an average response time of less than three minutes, and in major cities, often less than 90 seconds. Want to know how, click here.
Our Technology
When every second counts, United Hatzalah is there.
In a Code Blue scenario, where cardiac arrest strikes and a 60-year-old gentleman is stranded on the 4th floor, United Hatzalah volunteers sweep in, reaching the scene within a mere 90 seconds. With practiced precision, they stabilize the patient, orchestrating seamless transportation to the medical facility. And thus, they stand prepared for the next urgent summons.
In the face of a Code Orange, a mass casualty event, the call resounds across EMS responders, police forces, and IDF personnel. However, it is the United Hatzalah volunteers who arrive first, positioning themselves at the forefront of aid.
How do we achieve such swift action? Through the symphony of United Hatzalah’s iconic ambucycles, our cutting-edge communication framework, and trailblazing GPS technology. This fusion empowers our volunteers to consistently appear within minutes of pressing emergencies – a feat accomplished every single time.
LOGIS CAD SYSTEM
Step into the realm of cutting-edge emergency response technology at United Hatzalah. As technology evolves, so does our commitment to harness its power for saving lives. One of our cornerstones is the Logis’ Computerized Assisted Dispatch (CAD) system, a game-changer we’ve embraced for five years. Streamlining emergency procedures, it turbocharges resource dispatch and expedites patient care, ensuring we’re there when it counts.
Our partnership with Elbit, a trailblazing military tech provider, transformed smartphones into walkie talkies using the groundbreaking PTT (push-to-talk) over cellular radio systems. Imagine walkie-talkies fused with smartphones, instantly connecting 200 radio channels. This enables seamless communication for dispatchers overseeing the nation’s first responders, enhancing coordination and response effectiveness.
But we don’t stop there. Another innovative system used by the Dispatch and Command Center is the Carbyne app. Carbyne assesses geolocation and camera data from callers’ phones or our field volunteers. Our dispatchers are able to pinpoint locations and guide the caller through vital first aid steps, while simultaneously dispatching resources.
Over six million urgent calls have been responded to by United Hatzalah volunteers through this technology and millions more will continue to be served and saved. Welcome to our tech-driven revolution, where every second matters, and every life is a priority.
Who is closest, geographically, to the scene?
Who has the highest level of training, based on the situation at hand?
Who has the best equipment for this particular urgent call?
How is the volunteer traveling: by foot, car, ambulance, etc?
RUGGEAR COMMUNICATION DEVICES:
The mobile technology that powers our Motorola PTT (push-to-talk) devices was phased out a few years ago. Every one of United Hatzalah’s 8,000 volunteers have been outfitted with a pioneering new mobile device – either the RugGear Communication Device – that accelerates response time, improves data streaming, and allows the resources needed to reach the scene on time, every time.
These advanced features help with full visibility for our dispatch staff, enabling them manage the situation as needed:
- Ensures the fastest communication anytime, in any place
- Withstands dust, rain, heat, and even severe impacts,
- PTT interface for urgent communication, and automated dispatch integration via a specially developed AI dispatching system for fastest response
- Scratch, shatter, and water resistant
- Video interface that allows streaming video from the scene in real time
- Fully loaded with specialized GPS apps needed for location of the call and utilizing WAZE and/or Google maps to get there
This model is being adopted in many countries where they understand that the community plays a vital role in emergency response, including, but not limited to: India, England, Mexico, USA, Panama, and the Ukraine.