Wind, the electric scooter rental company, which operates its services all over Israel, has launched a new feature that allows users to contact United Hatzalah’s call center in case of a real-time need for medical assistance pertaining to both riders and passersby’s. This service is enabled through the click of a button integrated directly into the Wind scooter app. This medical assistance button is a critical part of the safety stack offered to Wind’s users, which includes helmets and age restrictions for riders.

United Hatzalah volunteers treating a seriously injured man after a scooter accident in Ashdod illustration 1024x768 1
United Hatzalah volunteers treating a seriously injured man after a scooter accident in Ashdod (illustration)

This life-saving service is made possible with Carbyne’s mission-critical platform that powers video chat and accurate dynamic location sharing. The Carbyne service is directly integrated into the Wind app and does not require users to download a separate application. Carbyne, a SaaS company that has its roots in public safety technology, connects the dots between enterprises, citizens, and emergency services.

“Safety is a key value for us, and we strive to maintain the highest standards for our customers which we achieve by collaborating with Carbyne and partnering with United Hatzalah. We will continue to improve and innovate the services we give our customers,” said Wind’s CEO Itai Ezra.

“The increased use of scooters as an urban means of transportation increased the need for technologies that save lives and provide immediate emergency response in cases of medical emergencies,” said Amir Elichai, Carbyne’s Founder and CEO. “We would like to thank Wind for their partnership and dedication to improving the safety of their users. We look forward to working with Wind and leading this sector into a future of safer transportation together,” he added.

President and Founder of United Hatzalah, Eli Beer, stated “The emergency button in Wind’s app and the information we receive from Carbyne’s technology in case of an emergency allows us to understand the situation, reduce response time, provide our first responders with an exact location of the incident, and guide citizens in real-time on how to treat injured parties until our volunteer can arrive at the scene and begin treating the patient. We are confident that this new addition to the app will save lives and want to thank both Wind and Carbyne for their partnership in creating this lifesaving technology.”

About Carbyne

(Headquartered in New York, NY) is the global leader in mission-critical contact center technologies. Today, Carbyne is the largest rich-data provider for mission-critical centers, delivering over 250M data points per year all in a unified platform. Our contact center technologies enable emergency contact centers and selected enterprises to connect with callers or any connected devices via highly secure communication channels without downloading a consumer app. With a mission to redefine emergency collaboration and connect the dots between people, enterprises, and governments, Carbyne provides a unified cloud-native solution that provides live actionable data that can lead to more efficient and transparent operations and ultimately save lives. With Carbyne, every person counts.

About Wind

Wind is a leading scooter company, operating in Israel since 2018. The service offers the users “Last mile” solution, using electric scooters in 15 cities without the need for docking stations. Wind provides easy, comfortable, and green solution-enabled IoT technology.

About United Hatzalah

United Hatzalah of Israel is a fully volunteer emergency medical service (EMS) organization that provides the fastest and free emergency medical first response throughout Israel. United Hatzalah’s service is available to all people regardless of race, religion, or national origin. United Hatzalah has more than 6,000 volunteers around the country, available around the. With the help of our unique GPS technology and our iconic ambucycles, our average response time is less than 3 minutes across the country and 90 seconds in metropolitan areas. Our mission is to arrive at the scene of medical emergencies as soon as possible and provide the patient with professional and appropriate medical aid until an ambulance arrives.