Donations Processing

• Retrieve, deposit and reconcile donations from multiple donation sources (i.e. cheques, cash, wires, stock transfers, credit card payment processors)
• Maintain donor records in Salesforce and other relevant systems
• Ensure accuracy and quality of all donor and donation records
• Implement improvements to donations processing systems and procedures
• Support overall fundraising objectives by creating reports and providing data insights
• Support finance functions with reconciliation of donation receipts and revenue tracking
• Work alongside bookkeeper and accountant, adhering to CRA compliance
• Oversee donor acknowledgment, including preparing and generating thank you letters, certificates of acknowledgment/stewardship initiatives, and charitable receipts
• Communicate with donors and fundraisers to support donation queries and issues

Office Management

• Coordinate with other departments across the international organization on donation reporting and tracking
• Coordinate communications and collect relevant receipts for company expenses
• Oversee incoming and outgoing communications, including emails, phone calls, reports, and internal correspondence
• Update internal reports of donations and expenses and deliver insights to accountant and bookkeeper
• Paying vendors twice a month and overseeing Account Payable functions
• Update Salesforce with donations, pledges, tagging products, and pulling reports
• Monitor inflow and outflow of all bank accounts + deposit cheques at the bank
• Maintain donor stewardship gifts and logistics
• Retrieve mail twice a week, and deposit cheques received
• Create and send out tax receipts and acknowledgment letters, including all donations
• Attend team meetings and take meeting minutes
• Create the monthly Executive Director’s Report
• Act as the gatekeeper for internal and external contacts, including vendors, colleagues, clients, and customers
• Maintain office supplies and marketing collateral, and file important documents
• Other administrative, operational, and organizational duties as required to support the objectives

Marketing and Communications

• Coordinate website content updates as required, and create digital campaign landing pages (internal and peer to peer)
• Support the planning and organizing of events and fundraisers
• Manage the communications and delivery of tribute cards/ send on behalf of donors
• Prepare general correspondence, message points and support newsletter content development and distribution
• Maintain and update brochure content and donation-related pricing information
• Expand digital assets and footprint
• Support the growth of fundraising programs through the execution of digital marketing strategies
• Conduct research and create reports on various topics to support the team